Your burning questions, answered.

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Why does my candle jar have soot on it?

The container develops soot on the inside if the wick is burning too hot. This usually is caused by the wick being too long at the time it was lit. To prevent soot on the inside of the jar, be sure to trim the wick each time you light the candle. If the flame is too big, extinguish the candle, trim the wick to 1⁄4” and re-light.

Why is trimming the wick every time I light my candle important?

Trimming the wick to 1⁄4” before lighting each time is important to keep the flame from developing a flame that is too tall, which can be hazardous. A large flame can be a fire hazard, develop soot on the inside of the jar, and result in a candle that doesn't perform to its best capabilities.

Also, be sure to discard the trimmed piece wax and don't allow it to remain inside the candle. This can be a potential fire hazard.

Is it OK to leave the candle burning while it's out of sight?

No! This can be a potential fire hazard. A burning candle should never be left unattended, for any reason. It's important to extinguish any burning candle when there is a possibility of it burning out-of-sight.

How long should I burn my candle?

For the initial burn, trim the wick to 1⁄4” and allow it to burn 2-4 hours to develop an even burn pool. This can extend the life of your candle and will prevent tunneling. Once the initial burn has been established, a candle should never be burned for more than 4 hours. After 4 hours, extinguish, allow to cool, trim the wick and discard excess and re-light. Your candle should be discarded when there is only about 1⁄2” of wax at the bottom of the jar. Burning all the way down can be a potential fire hazard.

Why does soy wax on my candle look funny?

Soy wax is 100% natural and has a slow cooling period. If a candle cools too quickly it can develop “frosting” and/or “wet spots.” These are completely normal side effects of soy wax and have no effect on the quality of the candle or its performance.

Why is my candle not burning evenly?

A candle may not burn evenly if it is extinguished before developing an even melt pool, meaning that the wax should be completely melted from side to side before extinguishing. If this happens, allow the wax to melt all the way to each side.

What is “frosting” and why is my candle showing signs of it?

Frosting can develop if your candle cools too quickly. It is normal for this to happen with soy wax. It does not affect the quality or performance of the candle.

How may we contact you?

You may contact us through the form on our Contact page or send an email to ecoglowllc@gmail.com

A Quick Reference:

The Candle Care Guide

At Eco Glow, each candle is hand-poured with care using thoughtfully selected, low-tox ingredients – because what you bring into your home should feel good and be safe for everyone you love. To help you get the most from your candle, please follow these simple care tips to enjoy it safely, each time you light it.

  • Before lighting your candle or using your wax melts, remove all protective – including lids, eco-fill, and any wax paper wraps for melts. Your candle should be clean and uncovered before use.

  • Stay around and relax for a while after lighting your candle or turning on your wax warmer. Keep ‘em within sight (especially while lit) every single time.

  • Matches, lighters, lit candles, and hot wax should always be safely out of reach of children and pets.

  • Teach everyone in your home the basics of candle safety – especially the curious little ones.

  • Always place your candle on a flat, heat-resistant surface. Make sure its away from anything flammable and out of reach from kiddos and pets. Use a proper holder suited for your candle.

  • Make sure the wax pool is free of debris – no wick trimmings, matches, or dust. Keep the wick centered for an even burn.

  • If you see flickering or smoking occurs, your wick may be too long or near a draft. Trim it to about 1/4” (or the length specified on your candle’s bottom label) and keep your candle away from breezy spots.

  • Let your candle burn for 3-4 hours on the first use. This allows the wax to melt evenly to the edges and prevents tunneling.

  • The candle vessel can get hot. Let it cool before moving or touching it.

  • Stop using your candle when only 1/4” of wax remains. It’s safer – and time to grab a new fave.

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