The container develops soot on the inside if the wick is burning too hot. This usually is caused by the wick being too long at the time it was lit. To prevent soot on the inside of the jar, be sure to trim the wick each time you light the candle. If the flame is too big, extinguish the candle, trim the wick to 1⁄4” and re-light.

Trimming the wick to 1⁄4” before lighting each time is important to keep the flame from developing a flame that is too tall, which can be hazardous. A large flame can be a fire hazard, develop soot on the inside of the jar, and result in a candle that doesn't perform to its best capabilities. Also, be sure to discard the trimmed piece wax and don't allow it to remain inside the candle. This can be a potential fire hazard.

No! This can be a potential fire hazard. A burning candle should never be left unattended, for any reason. It's important to extinguish any burning candle when there is a possibility of it burning out-of-sight.

For the initial burn, trim the wick to 1⁄4” and allow it to burn 2-4 hours to develop an even burn pool. This can extend the life of your candle and will prevent tunneling. Once the initial burn has been established, a candle should never be burned for more than 4 hours. After 4 hours, extinguish, allow to cool, trim the wick and discard excess and re-light. Your candle should be discarded when there is only about 1⁄2” of wax at the bottom of the jar. Burning all the way down can be a potential fire hazard.

Soy wax is 100% natural and has a slow cooling period. If a candle cools too quickly it can develop “frosting” and/or “wet spots.” These are completely normal side effects of soy wax and have no effect on the quality of the candle or its performance.

A candle may not burn evenly if it is extinguished before developing an even melt pool, meaning that the wax should be completely melted from side to side before extinguishing. If this happens, allow the wax to melt all the way to each side.

Frosting can develop if your candle cools too quickly. It is normal for this to happen with soy wax. It does not affect the quality or performance of the candle.

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